Legal
The terms and conditions that govern your use of the RankVisibly website and services.
These Terms & Conditions (“Terms”) govern your access to and use of www.rankvisibly.com (the “Site”) and any products or services offered by RankVisibly LLC (“RankVisibly,” “we,” “us,” or “our”). By using the Site or engaging our services, you agree to these Terms.
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By accessing the Site or purchasing/using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Site or services.
We may update these Terms from time to time. The “Effective date” above reflects the latest revision. Your continued use of the Site/services after changes are posted constitutes acceptance of the updated Terms.
All content on the Site, including text, designs, logos, graphics, images, videos, icons, software, code, blog posts, landing pages, and the look and feel, is the exclusive property of RankVisibly LLC or its licensors and is protected by copyright, trademark, and other laws.
You may not copy, reproduce, modify, republish, upload, post, transmit, sell, or distribute any Site content without our prior written permission. Unauthorized use may result in civil and/or criminal penalties.
“RankVisibly” and associated marks are trademarks of RankVisibly LLC. You may not use our marks without prior written consent.
You agree not to misuse the Site, interfere with its security, attempt to gain unauthorized access, or use it for unlawful purposes. We may suspend or terminate access for any violation of these Terms.
Services may be described in written quotes, order forms, or statements of work (SOWs) that reference these Terms. If there is a conflict, the SOW controls for the specific project.
Unless otherwise stated in writing, fees are due in advance and are non-transferable. You are responsible for all applicable taxes, except those based on our net income. Late payments may incur pause/termination of services.
If you discontinue services while a project is active, we will refund the unused portion on a pro-rata basis. Amounts for work already delivered or allocated resources will be retained.
Payments made 90 days ago or more (for any project status, active, on hold, in-progress, or completed) are not eligible for partial or full refunds.
Prepaid plans (e.g., quarterly, semiannual, annual) may be canceled early and are refundable pro-rata based on the original (non-discounted) rate for services used to date.
Example:
You purchase a 12-month plan at $1,000/month ($12,000 total) with an upfront price of $8,040 after discount. After 6 months, services used at the standard rate = $6,000. Refund = $8,040 − $6,000 = $2,040.
(General rule: Refund = Amount Paid Upfront − (Months Used × Standard Monthly Rate).)
Refunds are processed to the original payment method within 3-5 business days after approval by our finance team.
If you believe a full refund is warranted, email contact@rankvisibly.com with details. We will review and respond case-by-case.
If a written SOW expressly includes a “100% guarantee” for a specific SEO project, and after completing all deliverables your designated site does not rank as defined in the SOW within the stated window, we will waive the applicable fees and refund the amounts paid for that project. Conditions and scope must be stated in your SOW.
Unless otherwise quoted in writing, ongoing Internet marketing services (e.g., SEO, PPC, social media, content marketing, reputation/brand management) are billed on a monthly and/or prepaid recurring basis. Depending on complexity and duration, certain web design/development projects may also be billed monthly.
Timely client feedback/approvals are required for all projects unless the client grants auto-approval in writing. If no feedback is received for 30 days or by the project completion date (whichever comes first), RankVisibly may retain project fees due to resource allocation. A partial refund may be considered upon mutual agreement, but a full refund is not available.
We reserve the right to refuse, suspend, or terminate services at our discretion, including for violations of these Terms or applicable law.
Digital marketing outcomes depend on many factors outside our control. While we use industry-standard, white-hat methods, we do not guarantee specific rankings, traffic, conversions, or revenue unless expressly stated in a signed SOW. We are not liable for accidental data loss, hosting/ISP issues, third-party platform changes, algorithm updates, or penalties imposed by search engines or platforms.
Clients should maintain regular backups. We are not liable for any website issues or data loss. Do not make material changes to your site during active campaigns without informing us; such changes can impact performance and deliverables.
Altering templates, designs, META tags, landing page content, or site architecture can affect rankings/traffic. We are not responsible for performance losses resulting from changes made by any party without our prior review.
We practice white-hat SEO aligned with platform guidelines and seek client approval for material changes. If a site is penalized for any reason, RankVisibly is not responsible or liable.
Development work is performed at the client’s request and on provided credentials. Provide user-level access where possible; change credentials after work concludes. Maintain your own backups. If a site disappears from an index or experiences data loss, RankVisibly is not liable.
We are not responsible if search engines discount links, update algorithms, or change systems. Delays or issues arising from hosting, ISPs, client delays, or force majeure are outside our control.
We may reference or integrate third-party tools/services. We are not responsible for third-party content, availability, or policies. Review their terms/privacy before use.
EXCEPT AS EXPRESSLY PROVIDED IN A SIGNED SOW, SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RANKVISIBLY’S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE SITE OR SERVICES IS LIMITED TO THE AMOUNTS YOU PAID TO RANKVISIBLY IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT WILL RANKVISIBLY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE/GOODWILL/ DATA, EVEN IF ADVISED OF THE POSSIBILITY.
“GBP Profile Setup” applies only to new GBP accounts. Existing profiles are not eligible for the setup package.
Clients must provide valid business documentation to Google for verification (e.g., licenses, IDs, utility bills). Delays by Google due to missing/insufficient documents are not our liability.
Google may require a verification video call. Clients must complete such calls directly with Google. Failure to complete required steps may delay verification; RankVisibly is not liable for such delays.
GBP setup packages include 30 days of support after setup/optimization for technical questions or optimization guidance related to our work. Post-30-day support requires a new agreement.
Note: If the client violates Google’s guidelines/policies, the 30-day support commitment no longer applies.
If a GBP listing is suspended, clients must follow the steps provided by our team (e.g., submit documents, correct violations, file appeals). Failure to follow steps may delay reinstatement; RankVisibly is not liable for resulting delays or losses.
Access to any RankVisibly client dashboard/tool is provided to active clients for the duration of the engagement. Access is provisioned based on client-provided information and may be revoked upon project completion, termination, or for misuse. Information collected via the dashboard is governed by our Privacy Policy.
We use properly licensed/authorized assets for client work (e.g., stock or streaming images) unless the client purchases exclusive rights. We do not knowingly use unlicensed, copyrighted materials. Site images and media are property of RankVisibly or its licensors; do not reuse without permission.
You agree to indemnify, defend, and hold harmless RankVisibly, its affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Site/services; (b) content or materials you provide; (c) your breach of these Terms or applicable law.
We are not liable for delays or failures due to events beyond our reasonable control, including acts of God, labor disputes, internet/hosting failures, cyber incidents, governmental actions, or platform changes/outages.
These Terms are governed by the laws of the State of New Mexico, USA, without regard to conflicts-of-law rules.
Good-Faith Resolution & ADR: If a dispute arises, the parties will first attempt to resolve it in good faith via email to contact@rankvisibly.com. If unresolved, the parties agree to seek resolution through Alternative Dispute Resolution (ADR) administered by the American Arbitration Association (AAA). Unless otherwise agreed, each party bears its own costs and shares ADR administrative fees as applicable. Nothing here prevents either party from seeking temporary injunctive relief or pursuing claims in small-claims court where allowed.
Please review our Privacy Policy for information on how we collect, use, and protect personal information: www.rankvisibly.com/privacy-policy.
Questions about these Terms? Contact us:
RankVisibly LLC
Email: contact@rankvisibly.com
Phone: (505) 900-9799
Website: www.rankvisibly.com